Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

How We Use Data

We use personal data to answer inquiries, manage booking requests, confirm dates and group details, collect and record dietary information, arrange route and tasting confirmations, process payments, communicate meeting point and tour information, provide post-tour recommendations where requested, maintain site security, prevent misuse, and meet accounting or legal obligations. We may also use limited technical data to improve site performance and understand how visitors use the website.

Processing is limited to operational needs connected with the website and tours.

Service Providers and Partners

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that help us manage bookings and site functions. Where a tasting venue or related service provider must confirm a reservation or dietary note, we may share the minimum information needed for that purpose. These parties are expected to use the data only for the services they provide to us.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate fraud or misuse, or support the administration of a booking or payment dispute. We may also share information where disclosure is necessary to perform the service requested by the user.

Disclosure may be required for compliance, safety, or dispute handling.

Data We Collect

We may collect identification and contact details, booking and payment information, dietary preferences or restrictions, group size and date requests, meeting point and attendance details, communication records, and limited technical data such as device or browser information. Where relevant to a tour request, we may also process information needed to confirm route suitability or tasting arrangements.

The data we collect depends on booking, inquiry, and tour participation activities.

How We Collect Data

We receive personal data from website forms, email, phone, and other booking-related communications. We also collect information when users browse the site, submit a request, complete a reservation, or interact with booking and payment functions. In some cases, data may be provided by a person making a booking on behalf of others.

Most information is provided directly by the user, with some technical data generated automatically.

Cookie Types

Cookies may be session-based or persistent. They are used to keep the site functioning, remember basic preferences, support booking-related features, and measure site performance. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

We use a limited set of cookies for operation, preferences, and usage analysis.

Cookie Controls

We use standard browser and site controls to support basic functionality and to understand how the site is used. Users can usually block or delete cookies through their browser settings, although some features may not work properly if cookies are disabled. Where required, additional consent choices may be presented for non-essential cookies.

Cookie preferences can be managed through browser settings and, where available, site controls.

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on our legitimate interests where that ground is used. If a request cannot be fully granted, we will explain the reason where permitted.

Available rights depend on the nature of the request and any legal limits that apply.

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may ask for enough information to confirm your identity and locate the relevant records. Requests are reviewed on a case-by-case basis and handled within the time required by applicable law.

We may need information to verify identity before acting on a request.

Data Retention

Booking, payment, and service records are retained for the period needed to manage the tour, handle follow-up matters, and meet accounting, tax, or legal obligations. Inquiry data is kept for a shorter period unless it becomes part of a confirmed booking or a dispute record. When data is no longer needed, we delete it or anonymize it where appropriate.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

Policy Updates

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The version in effect is the one posted at the time of your visit or booking, unless a later version is stated to apply.

We may revise this policy to reflect operational or legal changes.

Privacy email

support@phonefancountry.click

Privacy phone

+853 6617 4729

Postal address

255 Alameda Doutor Carlos D'Assumpção, Sécias Macao

Privacy contact